Frequently asked questions

Monthly Membership

1. Can I pay from the 1st of each month?

No, we are only starting monthly payments from the 15th of each month.



2. Can I do more than 3 classes per week with my membership?

For more than 3 classes per week, you will have to pay £6.50 per additional class (that is a discount on the normal £8 drop-in price).



3. Can I have a refund if I cannot come during the month after I paid?

We only refund or freeze your membership, if you can provide a medical certificate which proves that you have been advised to not do our classes. Other exceptional circumstances will be reviewed on a case-by-case basis.



4. If I cannot use my membership for the rest of the month, can I transfer it to someone else?

Yes, you can - you will only need to pay a £9 admin fee to transfer your membership.



5. Is there a limited number of people per class?

Yes, we have a limited number of spaces per classes – this varies per venue. As such, our classes are on a first come - first serve basis. However, you can always book your space online at www.thezumbazone.co.uk or send us a text on 07542953408. (Please note that if you book and don’t show, you will have 3 chances before we block you from bookings)



6. Will I having a membership card always secure me place in class?

All of our classes operate a first come - first served basis, however we will always hold your place if we know you’re coming.



7. Can I still attend classes without a membership card?

Yes, you can come and pay our normal drop-in rate £8.



8. Which payment method do we accept?

BACs or cash. Bank details will be supplied once we have received your joining request.



9. Can I have a senior discount (over 55s) applied to the membership?

Senior discounts only apply for drop-in classes on week days – not on weekends. However, if you come every week twice a week, it will be substantially cheaper for you to have the membership.



10. I am a student, can I have a student discount?

Student discounts only apply to drop-in classes on week days – not on weekends. However, if you come every week twice a week it will be substantially cheaper for you to have the membership.



0754 2953408

Brighton, UK

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